Privacy policy

Privacy Policy

Last updated: January 27, 2026

FemBox (“we”, “us”, “our”) operates this website and online store (the “Services”) to offer a curated shopping experience. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, place an order, or otherwise interact with us.

Our store is powered by Shopify, which provides the e-commerce platform that enables us to sell our products to you.

If there is a conflict between this Privacy Policy and our Terms of Service, this Privacy Policy governs the collection and use of your personal information.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to you. We may collect the following categories of personal information, depending on how you interact with us:

  • Contact details: name, billing address, shipping address, email address, phone number

  • Order and transaction data: products viewed or purchased, cart contents, order history, returns or cancellations

  • Payment information: payment method details and transaction confirmations (processed securely by payment providers; we do not store full card details)

  • Account information: username, password, preferences (if you create an account)

  • Communications: messages you send us, such as customer support inquiries

  • Device and usage data: IP address, browser type, device identifiers, interaction with our website

  • Marketing data: subscription status and communication preferences

We do not intentionally collect sensitive personal data.

2. Sources of Personal Information

We collect personal information from the following sources:

  • Directly from you when you place an order, contact us, or create an account

  • Automatically through cookies and similar technologies when you use our website

  • From service providers who support our operations (e.g. Shopify, payment processors, shipping providers)

3. How We Use Your Personal Information

We use personal information for the following purposes:

Provide and Improve Our Services

To process orders, handle payments, arrange delivery, manage returns, provide customer support, and improve the functionality and experience of our website.

Communicate With You

To send order confirmations, shipping updates, customer support responses, and important service-related messages.

Marketing (Where Permitted)

Where legally allowed, we may send marketing communications about FemBox. You can opt out of marketing emails at any time using the unsubscribe link in our messages. Even if you opt out, we may still send non-promotional messages related to your orders or account.

Security and Fraud Prevention

To protect our website, detect fraudulent or abusive activity, and ensure the security of transactions.

Legal Compliance

To comply with applicable laws, regulations, tax obligations, and lawful requests from authorities, and to enforce our terms and policies.

4. Legal Basis for Processing (EEA / UK)

If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases:

  • Performance of a contract (e.g. fulfilling orders, processing payments, shipping products)

  • Legal obligation (e.g. tax, accounting, fraud prevention requirements)

  • Legitimate interests (e.g. improving our services, website security, analytics)

  • Consent (e.g. marketing communications, cookies where required)

You may object to processing based on legitimate interests at any time.

5. How We Share Personal Information

We may share personal information in the following circumstances:

  • With Shopify, which hosts our store and processes data necessary to provide the Services

  • With service providers such as payment processors, shipping partners, IT and analytics providers, who process data on our behalf

  • With marketing partners, where permitted by law, for advertising and promotional purposes

  • When legally required, such as to comply with legal obligations or lawful requests

  • In connection with a business transaction, such as a merger or restructuring

All third parties are required to handle personal information in accordance with applicable data protection laws.

6. Relationship With Shopify

Our store is hosted by Shopify. Shopify processes personal information to provide and improve its services. Your information may be transferred to and processed in countries outside your country of residence.

To learn more about how Shopify processes personal information and how to exercise your rights in relation to data handled by Shopify, please visit:
https://privacy.shopify.com

7. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, analyze usage, and improve your experience. Where required by law, we obtain your consent before placing non-essential cookies. You can manage cookie preferences through your browser or our cookie banner.

8. Data Security and Retention

We take reasonable measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Your Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to access

  • Right to correction

  • Right to deletion

  • Right to data portability

  • Right to object to processing

  • Right to withdraw consent

To exercise your rights, contact us using the details below. We may need to verify your identity before processing your request.

You will not be discriminated against for exercising your rights.

10. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

11. International Data Transfers

If we transfer personal information outside the European Economic Area or the United Kingdom, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with an updated “Last updated” date.

13. Contact

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

📧 support@fembox.eu

For the purposes of applicable data protection laws, FemBox is the data controller of your personal information.