Refund policy

Returns & Refunds

We want every FemBox to feel like a gentle moment from the start.
Because each box is carefully prepared and curated, a few return rules apply.

Your Right of Withdrawal (EU)

If you are located in the European Union, you have the legal right to cancel your order within 14 days of receiving your FemBox, without giving a reason.

When a Return Is Possible

A return can be accepted only if the FemBox remains completely unopened.

This means:

the box has not been opened
all packaging and contents are untouched
the items are unused and undamaged

Once a FemBox has been opened, we’re no longer able to accept a return, as the contents can’t be resold in their original condition.

How to Request a Return

If your box is unopened and you’d like to request a return, please contact us at
📧 support@fembox.eu within 14 days of delivery.

Returns sent without prior approval can’t be accepted.

Return shipping costs are the responsibility of the customer, unless the box arrived damaged or incorrect.

Damages or Issues

Please check your order as soon as it arrives.

If something isn’t right — for example, if your box arrived damaged or an item is missing — reach out to us within 48 hours, ideally with photos. We’ll always do our best to help.

Refunds

Once we receive and inspect your returned FemBox, we’ll let you know if your refund is approved.

Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may need a little extra time to process it.